Analysis Of Service Quality And User Acceptance Of BMKG Info Application Using EgovQual Model And Technology Acceptance Model (TAM) In Central Java

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Quantitative analysis reveals significant links between perceived usefulness, user satisfaction, and e-GovQual model application in Central Java.

User acceptance of the Info BMKG application is significantly influenced by perceived usefulness and ease of use, leading to higher behavioral intention.
The analysis of 239 users showed that seven out of nine hypothesized relationships in the model were statistically significant, highlighting key factors.
Application of the e-GovQual model and TAM indicates that actual system use positively affects user satisfaction, although trust and efficiency showed no significant impact.
Results suggest improved digital public services through a better understanding of service quality and user acceptance in the context of e-Government.

Adi et al. (2025) studied this question.

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Quantitative analysis reveals significant links between perceived usefulness, user satisfaction, and e-GovQual model application in Central Java.