August 16, 2025Open Access

AI in the Finance and Banking Industry in Indonesia : Analysis of effects for the Economy and Greater Productivity

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Analysis reveals customer hesitance in adopting AI banking tools, indicating concerns over data security.

AI enhances customer service and security in the banking industry, though concerns about data security remain.
Over 70% of customers are open to using AI financial solutions, but apprehension about privacy persists.
The research utilized primary data gathered through structured questionnaires to assess customer attitudes.
Findings suggest banks should tailor AI tools to boost customer satisfaction and address security concerns.

Prijambodo et al. (2025) studied this question.

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