Pricing Perceptions and Digital Access in Public Transport: A Mixed-Methods Analysis of Satisfaction Drivers

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Mixed-methods analysis reveals how price fairness and digital access impact satisfaction in transport users, indicating areas for improvement.

Digital access combined with perceived fairness significantly enhances user satisfaction, highlighting its importance in public transport.
Quantitative analysis from over 10,000 survey responses indicates satisfaction drivers related to price and accessibility.
Utilizing a mixed-methods design, this study incorporates qualitative insights from 14 expert interviews to enrich findings.
Inclusive pricing strategies are essential to address the needs of underserved users, thus promoting fairness in public transport.

John Weber (2025) studied this question.

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Mixed-methods analysis reveals how price fairness and digital access impact satisfaction in transport users, indicating areas for improvement.