Analyzing the Role of Human Resource Capabilities in Organizational Value Creation: A Hybrid Approach in Iran’s Gas Industry

In today’s world, human resources are recognized as the most valuable organizational asset and play a fundamental role in value creation and organizational effectiveness. Iran’s gas industry, as one of the vital pillars of the national economy, requires the strategic utilization of human capabilities to achieve sustainable development and improve organizational performance. This study adopts a hybrid approach to analyze the role of human resource capabilities in organizational value creation. In the qualitative phase, meta-synthesis and qualitative content analysis methods were employed to identify key components. In the quantitative phase, the Delphi method and Interpretive Structural Modeling (ISM) were used to categorize and prioritize human capabilities within the organization under study. The findings indicate that human resource capabilities—including technical skills, communication abilities, managerial competencies, cognitive and analytical capabilities, and personal development—significantly contribute to organizational value creation. Furthermore, the proposed model reveals that these capabilities are stratified across different organizational levels, and their enhancement leads to increased productivity and competitiveness within the gas industry. Overall, the results of the study suggest that organizations must formulate strategies aimed at developing human capabilities to ensure empowerment of human resources, thereby guaranteeing sustainability and continuous growth. In addition to providing a framework for valuing human resources, this research offers practical strategies for enhancing organizational capabilities.