Systematic review reveals challenges and outcomes of AI, IoT, and cloud computing in hotels, highlighting key adoption factors.
This systematic literature review (SLR) examines the adoption, challenges, and outcomes of emerging technologies on Hotel Information Systems (HIS) in the Indian hospitality sector. Synthesizing insights from 124 peer-reviewed sources from SCOPUS and ABDC-listed journals published between 2015 and 2025, this study focuses on technologies such as Artificial Intelligence (AI), Internet of Things (IoT), cloud computing, PMS, CRS, 5G, Big data etc. The review identifies key organizational and technological drivers impacting adoption, analyses prevalent barriers, and assesses resultant impacts on operational efficiency and guest satisfaction. The paper concludes with policy and managerial implications to foster broader technology diffusion and competitive advantage in Indian hotels.
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Singh et al. (2025) studied this question.
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