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September 1, 2025Journal of Tourism Hospitality and Environment ManagementOpen Access

A Systematic Review of Technology’s Impact on the Tourism Industry

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Authors

ZJZulaffendi JamalludinNSNur Rahmas Mohd SamanNANoreen Noor Abd Aziz

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Overview

Systematic review highlights technology's impacts on sustainability and customer interactions in tourism sectors, suggesting strategic management is vital.

Key Points

  • Technology enhances sustainability in tourism, but balancing growth and conservation is challenging.
  • The systematic literature review examined 29 peer-reviewed studies published from 2023 to 2024.
  • Analysis reveals issues like technostress and security concerns related to technology in tourism industries.
  • Strategic management and cross-disciplinary collaboration are essential for maximizing technology’s benefits while minimizing negative effects.

Cite This Study

Jamalludin et al. (2025) studied this question.

synapsesocial.com/papers/69254f9ec0ce034ddc35a13chttps://doi.org/10.35631/jthem.1041007
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