Transforming Employee Performance Through Business Process Management: A Real-World Teaching Case

Business Process Management (BPM) plays a critical role by driving digital innovation and enhancing organizational agility. Due to its importance in information systems (IS), educational institutions worldwide offer diverse BPM courses. However, a notable gap remains in teaching resources that offer real-world cases with a strong focus on diverse organizational contexts. This teaching case fills this gap by presenting the employees’ performance management process of a small-to-medium enterprise (SME) in a developing nation. The case offers a unique perspective in BPM by illuminating its interplay with contextual complexities in the SME environment. The case highlights an underexplored area on BPM - the critical role of effectively integrating and managing employees’ performance within operational workflows - by bridging theory with practice and fostering digital-oriented problem-solving skills. The case is designed with student tasks centered around a structured process lifecycle approach, utilizing real-life process data and supported by comprehensive teaching materials. It is practical, engaging, user-friendly, and adaptable across diverse learning environments, making it a valuable resource in BPM education. This case enables educators to effectively teach complex BPM topics while fostering practical skills in students.