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August 24, 2025Journal of Business and Strategic ManagementOpen Access

Change Management in Informal Transport: Evaluating Drivers of Service Delivery in Kampala’s Boda Boda Industry

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A strong positive correlation (r = 0.750) indicates that change drivers significantly influence service delivery.
Bivariate regression analysis shows that change interventions account for 56.1% of the variance in service delivery effectiveness.
Quantitative surveys and qualitative interviews applied mixed-methods to capture insights from 475 riders and nine institutional stakeholders.
Highlighting affordability and trust as crucial for achieving sustained behavioral change within the ADKAR and Kotter models.

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Implication

Cross-sectional analysis reveals drivers of change management enhance service delivery in Kampala's boda boda sector, suggesting improvements in governance and empowerment.

Cite This Study

Kayongo et al. (2025) studied this question.

synapsesocial.com/papers/68af5bbcad7bf08b1eadf8dc https://doi.org/10.47941/jbsm.3123

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Implication

Cross-sectional analysis reveals drivers of change management enhance service delivery in Kampala's boda boda sector, suggesting improvements in governance and empowerment.

Change Management in Informal Transport: Evaluating Drivers of Service Delivery in Kampala’s Boda Boda Industry

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Implication

Cite This Study

Change Management in Informal Transport: Evaluating Drivers of Service Delivery in Kampala’s Boda Boda Industry

Key Points

Discussion

Implication

Cite This Study

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