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August 24, 2025Open Access

Implementation of hospital-wide referral management by triage of non-urgent primary care referrals and experiences of specialists and general practitioners: a mixed methods study

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Authors

RPRianne M. C. PeppingLeiden University Medical Center RVRimke C. VosLeiden University Medical Center MHMaaike C.G. HuijdenHaga Hospital

Discussion

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Implication

Mixed methods research demonstrates triage reduces outpatient consultations in primary care referrals, highlighting experiences of GPs and specialists.

Key Points

Triage significantly reduces outpatient consultations by redirecting 3.9% of primary care referrals back to GPs, indicating its potential benefits.
Qualitative insights reveal specialists generally benefit from triage, whereas GPs express concerns about autonomy and collaboration issues.
A mixed-methods approach using health records and interviews offers valuable insights into referral management across 15 departments.
Fostering mutual respect in triage implementation is essential for improving cooperation between specialists and GPs, enhancing patient care effectiveness.

Cite This Study

Pepping et al. (2025) studied this question.

synapsesocial.com/papers/68af5bc7ad7bf08b1eadff41 https://doi.org/10.1101/2025.08.21.25334141

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Implication

Mixed methods research demonstrates triage reduces outpatient consultations in primary care referrals, highlighting experiences of GPs and specialists.

Implementation of hospital-wide referral management by triage of non-urgent primary care referrals and experiences of specialists and general practitioners: a mixed methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

Implementation of hospital-wide referral management by triage of non-urgent primary care referrals and experiences of specialists and general practitioners: a mixed methods study

Discussion

Member takes

Implication

Key Points

Cite This Study

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