April 30, 2025

Analysis of Gas Station Queue System; Case Study Gas Station 13.201.101 on Jalan Jamin Ginting, Medan Baru District, Medan City

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This analysis finds that the queuing system at a gas station impacts service capacity and customer satisfaction, suggesting potential improvements.

The queuing analysis indicates an average waiting time of less than one minute at the gas station, highlighting its operational efficiency.
Statistical tests revealed exponential and beta distributions for inter-arrival and service times, respectively, ensuring accurate modeling.
Through the M/M/s model and Arena simulation, the study exposed uneven workload distribution among fuel pumps, some exceeding 70% utilization.
Optimizing layout and adopting automated systems could enhance efficiency and improve customer satisfaction at the station.

Purba et al. (2025) studied this question.

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This analysis finds that the queuing system at a gas station impacts service capacity and customer satisfaction, suggesting potential improvements.