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August 26, 2025Journalism Studies15 citationsOpen Access

AI in the Newsroom: Does the Public Trust Automated Journalism and Will They Pay for It?

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ANAndreas NanzABAlice BinderJMJörg Matthes

Key Points

  • Trust in AI-generated news is lower compared to news produced by trained journalists, particularly in political topics.
  • Participants showed decreased willingness to accept ads from outlets that generated news using AI, while their willingness to pay remained unchanged.
  • This study utilized a pre-registered experiment with a quota-based sample from Germany, engaging 1,261 respondents with varied manipulations.
  • Audience perceptions of AI spreading incorrect information impacted trust levels, but not ad acceptance or willingness to pay.

Abstract

Artificial intelligence (AI) is increasingly being adapted for news production tasks in news outlets worldwide. Whether the public trusts news outlets relying on AI to produce news remains unclear. Further, the economic implications (willingness to pay and ad acceptance) and moderators remain unexplored. We conducted a pre-registered 2 × 2 experiment with a quota-based nonprobability sample from Germany (N = 1,261). Respondents were exposed to vignettes about a fictional online news outlet. We manipulated the production process (generative AI vs. trained journalists, between-subject) and the topic covered (politics vs. entertainment, within-subject). Participants trusted outlets with AI-generated news less, particularly political ones. They were less willing to accept seeing ads shown by AI outlets and outlets that covered entertainment. Willingness to pay was not affected. We explored moderators: Individuals with the perception that AIs spread incorrect information were less trusting in AI-generated news. These perceptions did not moderate the relationship with willingness to pay or ad acceptance. The opinion climate did not moderate the effect of the content production process. In sum, AI in the newsroom may decrease trust and ad revenue of outlets. This effect might be exacerbated depending on audience characteristics. We discuss implications for theory, future scholarship, and media organizations.

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Cite This Study

Nanz et al. (2025) studied this question.

synapsesocial.com/papers/68af63d7ad7bf08b1eae3b71https://doi.org/10.1080/1461670x.2025.2547301
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