Exploration of complaint strategies in Vietnamese university students using qualitative and quantitative methods, highlighting key findings on effective complaint responses.
Key Points
Vietnamese students employed diverse complaint strategies, reflecting Trosborg's coding scheme.
Out of 100 students, common strategies included Request and Indirect accusation for complaints.
Using Discourse Completion Tasks and interviews, insights into students' choices in complaints were gathered.
The findings enhance understanding of pragmatics, suggesting improvement in communicative competence.