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September 10, 2025Medical Technology and Public Health JournalOpen Access

Improving Inpatient Services with the Quality Function Deployment Method

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Authors

JSJavensius SembiringBandung Institute of TechnologyEGErmi GirsangUniversitas Prima IndonesiaPMPutranto ManaluUniversitas Prima Indonesia

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Implication

Quantitative study finds that improving patient satisfaction and outcomes is essential in inpatient care, indicating the need for enhanced service strategies.

Key Points

  • Improvements in inpatient care quality led to better patient outcomes and increased satisfaction.
  • The analysis revealed a gap score of -0.12 in the reliability dimension regarding medical personnel.
  • Data collection utilized the Servqual method and Kano models for comprehensive service evaluation.
  • Effective measures include hospital development and organized training to enhance service quality.

Cite This Study

Sembiring et al. (2025) studied this question.

synapsesocial.com/papers/68c188509b7b07f3a06122ddhttps://doi.org/10.33086/mtphj.v9i2.5806
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