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September 10, 2025Frontiers in EducationOpen Access

Quality of educational service in public universities in Ecuador: a sustainable and equitable education approach

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High-quality education is crucial for enhancing student satisfaction in public universities in Ecuador.
The application of the HEdPERF model yielded excellent fit indices, confirming its validity in assessing educational service quality.
Non-academic factors, including infrastructure and university reputation, significantly influence student perceptions more than academic aspects.
Institutional strategies must integrate both academic and non-academic dimensions to improve educational service quality.

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Study assesses educational service quality using the HEdPERF model, highlighting the role of non-academic factors in student satisfaction.

Castro et al. (2025) studied this question.

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Study assesses educational service quality using the HEdPERF model, highlighting the role of non-academic factors in student satisfaction.