This analysis explores trust and perceived risk affecting user satisfaction in digital banking.
Key Points
User satisfaction significantly impacts attitudes toward digital banking services, enhancing continuance intention.
Confirmation and perceived ease of use are key influences on perceived usefulness, with significant implications for user experience.
Partial Least Squares Structural Equation Modeling tested eight hypotheses based on constructs from established models, revealing intricacies in user behavior.
Insights from this research recommend digital banks focus on functional value rather than just building trust or reducing perceived risks.