Inclusive fintech: a systematic review and agenda for future research

The study aims to demonstrate an overview of the research that has been accomplished in the emerging area of inclusive fintech and facilitate future research. The analysis is two-phased, the first is a review of literature followed by categorisation using PRISMA Framework and Thematic Analysis. A database of 119 articles from 2020–2024 is identified from the Web of Science database in the domain of inclusive fintech. Multiple themes were discovered through an analysis of literature. The study uncovered gaps in the literature which have immense potential for future studies on inclusive fintech that also provides directions to the industry. The study emphasizes the importance of fintech in enhancing financial inclusion. Five themes have been identified and considered for further research in the area of inclusive fintech that will provide the industry with valuable insights into this evolving field of inclusive fintech. The study emphasizes the societal impact of inclusive fintech that would benefit citizens' lives. This paper is novel as it is the only such review on inclusive fintech. In view of the growing trend of going fintech-inclusive among the stakeholders, this study adds tremendous value.