Information Communication Technology as a Driver of Tourism Efficiency

This study addresses a critical gap in the literature by examining how information and communications technology infrastructure and information and communications technology penetration affect tourism efficiency across 52 countries. While existing research has discussed the general impact of information and communications technology on tourism operations, its specific impact on tourism efficiency remains unexamined on a global scale. Employing bootstrap data envelopment analysis on data from 2010 to 2019, we find that both information and communications technology infrastructure and information and communications technology penetration have a substantial impact on tourism efficiency. This unique focus on the multidimensional effects of information and communications technology contributes to a deeper understanding of how information and communications technology improves tourism efficiency.