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September 10, 2025GEO Academic JournalOpen Access

Community Engagement in Public Service in a Second-Class Municipality

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This research demonstrates how citizen participation improves service quality in local government, suggesting enhanced collaboration strategies.

Community engagement significantly enhances public service quality and satisfaction in municipalities.
Research indicated high engagement in education and health sectors, particularly among women aged 46 and above.
Data was collected through validated instruments while ensuring ethical considerations of anonymity and confidentiality.
The study proposes actionable strategies for improved communication and outreach in public service delivery.

Cabales et al. (2025) studied this question.

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This research demonstrates how citizen participation improves service quality in local government, suggesting enhanced collaboration strategies.