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September 10, 2025ZISWAF Jurnal Zakat dan WakafOpen Access

Unveiling Zakat Decision: Exploring the Role of Religiosity, Moral Reasoning, Peer Influence, and System Fairness in Shaping Institutional Trust and Customer Zakat Intentions

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Authors

FSFitriah Dwi SusilowatiARAhmad Ajib RidlwanAYA. Fatah Yasin

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Overview

This analysis shows how religiosity and peer influence shape institutional trust in zakat, suggesting strategies for enhancing customer intentions.

Key Points

  • Institutional trust is significantly influenced by peer influence and system fairness, impacting zakat intentions.
  • The study analyzed 207 responses, revealing key variables that determine trust and intentions in zakat institutions.
  • Employing strategies that highlight fairness can enhance trust among Muzakki, encouraging them to engage with zakat institutions.
  • The model used partial least squares structural equation modeling (PLS-SEM) to validate relationships between factors affecting zakat intentions.

Cite This Study

Susilowati et al. (2023) studied this question.

synapsesocial.com/papers/68c19aad9b7b07f3a061c215https://doi.org/10.21043/ziswaf.v10i2.25455
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