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September 10, 2025Publica Jurnal Pemikiran Administrasi NegaraOpen Access

Evaluation of Public Service Performance of Disdukcapil through a Balanced Scorecard Approach

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Authors

HZHemalia ZahraFWFitri Pebriani Wahyu

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Overview

Analysis shows community satisfaction index of 91.09% for public services, highlighting budget efficiency.

Key Points

  • The community satisfaction index reached 91.09%, indicating very high satisfaction levels.
  • Budget efficiency was measured at 93.87%, reflecting effective management but just below the target.
  • Internal process performance achieved 100.97%, surpassing targets despite a slight decline from last year.
  • Optimizing resources and innovating services are crucial for improving community-oriented service integrity.

Cite This Study

Zahra et al. (2025) studied this question.

synapsesocial.com/papers/68c1a12d54b1d3bfb60dc254https://doi.org/10.15575/jpan.v17i1.43661
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Quality Of Public Service Performance Using The Balance Scorecard Method In The Population And Civil Registration Office Of Cianjur District2024
  2. 2Digital Transformation in Service Performance Evaluation: A Study of the Public Satisfaction Index at the Medan Baru Sub-district Office2025
  3. 3Analysis of the Effectiveness of the Integrated Public Service Information System at the Department of Population and Civil Registration (Dukcapil)2025
  4. 4Performance Analysis of the Regional Public Service Agency (BLUD) of the Tanara Health Center, Serang Regency using the Balance Scorecard Approach2024
  5. 5Evaluation of the SIBISA Application System in Population Administration Services at the Medan City Disdukcapil2025