Improving Access to Online Community Services for People With Disabilities Following the COVID‐19 Pandemic Through Co‐Creation Workshops

Community organizations supporting people with disabilities (PWD) initiated or increased their online services to maintain their support during the COVID‐19 pandemic. The objective of this study is to report on the collaborative development of solutions to improve access to online community services for PWD. This study followed a multiple‐case design to report on the co‐creation process engaged by four community organizations. A four‐step methodology for co‐creation was applied and documented by field notes. Cases were analyzed separately, and then, cross‐case analyses were performed. Eighteen members and employees of community organizations participated in co‐creation workshops (3 per organization). Co‐created solutions to accessibility of online services were developed in each case, and three out of the four organizations chose to implement them. The co‐created solutions are expected to improve access to online services and satisfaction among PWD. A similar approach of co‐creation could benefit the development of other online community services for PWD.