Development of a Web-Based Application for Cat Hotel and Grooming Management System using the Waterfall Model

This study examined the difficulties faced by Malaysian companies that provide grooming services and cat hotels due to their dependence on manual reservation and data administration records. Inefficiencies, potential data loss, and a higher chance of errors are all consequences of the manual management system. To make it easier for cat owners to book hotel rooms and grooming appointments online, Paw Palace, a web-based cat hotel and grooming services system, was developed. The system was designed based on the Waterfall model of the System Development Life Cycle (SDLC), which includes five stages: 1) requirements gathering; 2) design; 3) implementation; 4) testing; and 5) maintenance. After the system was completed, an evaluation was conducted to assess its usability and efficiency. According to user acceptance testing derived from the System Usability Scale (SUS) evaluation, every module met the test plan objectives.