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July 31, 2025European Scientific Journal ESJOpen Access

Supply Chain Resilience: The Role of Total Quality Management on the Performance of Kenya Medical Supplies Authority

Wahome John Ndungu Stephen Muathe

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Key Points

KEMSA's performance improved with total quality management practices focused on employee engagement and process-centric approaches.
Fact-based decisions had a strong positive impact on performance, with a correlation coefficient of B = 0.372.
Descriptive research design with 181 respondents from KEMSA utilizing structured questionnaires aided data analysis.
Findings indicate the need for continuous staff training and supportive organizational culture to enhance quality improvements.

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Implication

Descriptive research highlights the performance of KEMSA through total quality management principles, suggesting implications for service delivery.

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Cite This Study

Ndungu et al. (2025) studied this question.

synapsesocial.com/papers/68c1a40f54b1d3bfb60dec35 https://doi.org/10.19044/esj.2025.v21n19p92

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