Reducing Turnaround Time in Outpatient Departments: An Analytical Study from a Government Hospital in West Bengal

The efficiency of healthcare delivery in the Outpatient Department (OPD) is a critical determinant of patient satisfaction and hospital performance. One of the key performance indicators in OPD operations is the Initial Assessment Turnaround Time (TAT), which refers to the time taken from a patient’s arrival to their first clinical evaluation. This study conducts an analytical investigation into the causes of prolonged TAT at Habra State General Hospital in West Bengal. A mixed-methods approach was used, involving time-motion study, structured interviews, and patient feedback. Major findings highlighted registration delays, staff shortages during peak hours, lack of digital systems, and patient misguidance. Based on the analysis, actionable interventions such as workflow redesign, digital queue systems, and improved patient communication are proposed to reduce TAT and enhance overall OPD performance.