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An Analysis Of The Acceptance Of The Mytens Application As A Government Service Platform By Internal Users Across All Telkom Regional Offices In Indonesia: An Intention To Use Study Based On The Utaut2 Model

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Quantitative analysis shows user trust and system quality impact the intention to use MyTEnS, indicating areas for improvement.

Performance expectancy significantly influences behavioral intention to use the MyTEnS application.
Moderating factors like age and gender affect the relationship between intention and several UTAUT2 model constructs.
User trust and system quality are crucial in enhancing technology adoption within PT Telkom Indonesia.
Quantitative data from 384 users were analyzed using structural equation modeling techniques.

Athilayusa et al. (2025) studied this question.

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