The Impact of Work Discipline Management, Job Satisfaction and Competency on Employee Performance in the Aviation Operational Support Service Provider Company

This study investigates the influence of work discipline management, job satisfaction, and employee competency on employee performance in the aviation operational support services provider company. Using a quantitative explanatory approach, the data were collected from 338 respondents through stratified random sampling across various job levels and locations. Structural Equation Modeling - Partial Least Squares (SEM-PLS) was employed to analyze the relationships among variables. The results show that work discipline management and competence significantly and positively affect performance, while job satisfaction surprisingly has a significant negative influence. These findings contribute theoretically by integrating behavioral, psychological, and capability dimensions in performance improvement and offer practical implications for HR strategies in high-standard service sectors. Future research should address longitudinal aspects and multi-source data for broader validation.