This observational analysis assesses the influence of COVID-19 on organizational trust and loyalty in Bali's hotel sector, suggesting cultural values play a crucial role.
Key Points
Organizational trust declined during the COVID-19 pandemic, affecting employee loyalty.
A survey of 200 hotel employees revealed decreased job security linked to loyalty loss.
Trust mitigated the pandemic's impacts on employee loyalty, highlighting cultural values.
Signs of recovery in organizational trust and loyalty emerged in 2023 and 2024.