An Integrated Communication Control System Framework for Hospital Setting – A Conceptual Framework to Streamline Healthcare Communication

High-quality healthcare depends on effective communication, particularly in complex hospital settings, where poor communication is a significant contributor to unfavourable patient outcomes, especially in resource-constrained environments. A two-phase qualitative research approach was used in this study to address these issues. A thorough literature review was conducted in phase one to determine the communication problems that currently exist in hospitals. In phase two, hospital administrators in Gujarat, India, were interviewed, and expert Delphi panels were used to validate the proposed Integrated Communication Control System (ICCS). Patient-provider, provider-to-provider, provider-machine, nursing communication, patient monitoring, and stakeholder communication are the six interconnected areas that make up the ICCS framework. The ICCS’s advantages in fostering role clarity, technology integration, and cultural flexibility were emphasised in stakeholder input. The results highlight the importance of the integrative approach of the model, which integrates stakeholder. The results highlight the importance of the integrative approach of the model, which integrates clinical knowledge, stakeholder alignment, and technology flexibility to enable context-specific and sustainable adoption in a variety of hospital settings. In conclusion, the ICCS framework has the potential to greatly enhance patient safety, provider coordination, and overall healthcare outcomes by providing an organised, technologically integrated, and contextually flexible solution to persistent communication issues in hospitals.