Analisis Information of Delays, Doctor’s Performance, Waiting Time Dan Accessibility Terhadap Trust Melalui Patient Satisfaction Dan Perceived Quality of Healthcare Pada Pasien Di Unit Gawat Darurat Rs Siloam Manado

Liany Theresia Mokoginta; Hananiel M. Gunawan

doi:10.35794/jmbi.v12i2.63179

July 17, 2025JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)Open Access

Analisis Information of Delays, Doctor’s Performance, Waiting Time Dan Accessibility Terhadap Trust Melalui Patient Satisfaction Dan Perceived Quality of Healthcare Pada Pasien Di Unit Gawat Darurat Rs Siloam Manado

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Key Points

Trust in the emergency department is influenced by delays, doctor performance, and accessibility, affecting patient outcomes.
Significant findings indicate that better doctor performance and reduced waiting time correlate with higher patient satisfaction scores.
Data were collected through a quantitative survey from 127 patients at the Siloam Manado Hospital emergency department.
Results highlight the need for improving accessibility and performance to enhance trust and perceived quality of healthcare.

Implication

Quantitative survey reveals how accessibility and waiting time affect trust, influencing patient satisfaction.

Abstract

This study aims to examine the effects of information about delays, doctor performance, Waiting Time, and Accessibility on Trust in the emergency department (ED), with Patient Satisfaction and Perceived Quality of Healthcare acting as mediators, among adult patients at the Siloam Manado Hospital ED. Employing a quantitative survey design, data were collected from 127 patients who received ED services between January and May 2025.

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Cite This Study

Mokoginta et al. (2025) studied this question.

synapsesocial.com/papers/68c1ae7754b1d3bfb60e6864 https://doi.org/10.35794/jmbi.v12i2.63179

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Analisis Information of Delays, Doctor’s Performance, Waiting Time Dan Accessibility Terhadap Trust Melalui Patient Satisfaction Dan Perceived Quality of Healthcare Pada Pasien Di Unit Gawat Darurat Rs Siloam Manado

Key Points

Implication

Abstract

Discussion

Cite This Study

Analisis Information of Delays, Doctor’s Performance, Waiting Time Dan Accessibility Terhadap Trust Melalui Patient Satisfaction Dan Perceived Quality of Healthcare Pada Pasien Di Unit Gawat Darurat Rs Siloam Manado

Key Points

Implication

Abstract

Discussion

Cite This Study

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