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September 29, 2025Cendekia Medika Jurnal Stikes Al-Ma`arif BaturajaOpen Access

Analysis of Patient Satisfaction With the Quality of Outpatient Services in the Internal Medicine Polyclinic of the Prabumulih General Hospital

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Authors

DRDina RianaDr. Hasan Sadikin General HospitalAPAkhmad Dwi PriyatnoUniversitas Bina DarmaCZChairil ZamanUniversitas Patria Artha

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Implication

Cross-sectional study finds significant links between responsiveness, education, and patient satisfaction in outpatients.

Key Points

  • Responsiveness is the strongest factor affecting patient satisfaction, with a p-value of 0.009.
  • Significant relationships exist between patient satisfaction and education, tangibles, reliability, and empathy.
  • Outpatient services were evaluated at Prabumulih General Hospital using a purposive sampling of 88 respondents.
  • Public satisfaction scores have improved from an average of 80.70 in 2022 to 85.2 in 2024.

Cite This Study

Riana et al. (2025) studied this question.

synapsesocial.com/papers/68da5a3ec1728099cfd1199ehttps://doi.org/10.52235/cendekiamedika.v10i2.542
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1ANALYSIS OF HEALTH SERVICE SATISFACTION IN OUTPATIENTS AT THE COMMUNITY LUNG HEALTH CENTER IN PRABUMULIH CITY2025
  2. 2Analysis of service satisfaction factors in the internal medicine polyclinic of a general hospital: A cross-sectional study2025
  3. 3ANALYSIS OF PATIENT SATISFACTION WITH THE QUALITY OF OUTPATIENT SERVICES2024
  4. 4Patient Satisfaction Analysis Based on Hospital Service Quality2024
  5. 5Analysis of the dimensions of health service quality on patient satisfaction in the polyclinic of surgical sub-specialists of Royal Prima Hospital Medan, the Year 20242024