This research investigates the influence of human resource development (HRD) and training on employee performance, with organizational culture as a mediating factor, at PT Bank Rakyat Indonesia (Persero) Tbk, Malang region office. Employing a quantitative methodology, data were gathered from 85 randomly selected employees. Data were collected and analysed through structural equation modeling using the partial least squares (SEM-PLS) approach. The results indicate that both human resource development and training initiatives significantly and positively influence employee performance, not only through direct pathways but also indirectly, by fostering a conducive organisational culture. HRD contributes to enhancing employees’ competencies and motivation, while training effectively develops their skills. Moreover, a strong and positive organizational culture amplifies the effect of HRD and training on performance. The study concludes that fostering a positive organizational culture, aligning HRD strategies with institutional goals, and optimizing training initiatives are essential for improving employee performance within the banking industry.
Syafitri et al. (Fri,) studied this question.