Telework in the Public Sector: Challenges and Potentials in a State Secretariat of the Federal District

Objective: The objective of this study is to analyze the challenges and opportunities of implementing telework in the State Secretariat of the Federal District. Theoretical Framework: This work presents concepts related to teleworking, focusing on the dimensions of technological infrastructure, organizational management, and employee well-being, which underpin the analysis of the factors that comprise these dimensions. Method: A quantitative approach was adopted, utilizing a structured questionnaire administered to employees working under a telework regime, followed by statistical analysis (FA, PCA, and logistic regression). Results and Discussion: The results indicate that well-being, mental health, flexibility, and system efficiency are the primary factors associated with continuing remote work. On the other hand, poor infrastructure and ineffective management reduce the positive perception. Implications of the Research: The model's accuracy confirms that, beyond material conditions, psychosocial and organizational aspects have a decisive influence on the acceptance and preference for remote work. Originality/Value: The study's originality lies in its integrated analysis of technical and psychosocial variables within a district public context, providing support for the formulation of more effective policies. Its contribution is in generating empirical evidence for the sustainability of teleworking as a strategy for modernizing public management.