Exploration of how conversational AI improves customer service in banking, highlighting key challenges.
Voice user experience (Voice UX) is changing how people interact with digital banking. Instead of only typing or tapping, customers can now talk to their bank using smart assistants. This research explores how conversational AI helps banks offer better, more personal service. It explains how voice assistants work, how they help people with their money, and what challenges banks face, like keeping information safe and making sure the AI understands everyone. Ultimately, the study shows that banks using voice AI will give customers a smoother, more helpful experience.
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Sajindas Devidas - (2025) studied this question.
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