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This is a Literature Review study.

September 10, 2025

Strategic Optimization of Hospital Health Services under the National Health Insurance (JKN) Era

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Literature review identifies strategies for improving hospital services in Indonesia, indicating challenges posed by JKN.

Integrating technology is crucial for enhancing operational efficiency in hospitals and improving service delivery.
The study emphasizes the need for continuous training and performance evaluation to meet JKN standards and improve care quality.
Financial policies must be tailored to participants' capacity to maintain budget efficiency within the JKN framework.
Adopting digital tools like the Mobile JKN application can significantly enhance patient satisfaction and accessibility.

Kusuma et al. (2025) studied this question.

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