Observational analysis highlights banks' responses to the COVID-19 economic shock, suggesting strategies for resilience.
The COVID-19 pandemic caused a major global economic shock, hitting the banking sector especially hard. This paper looks at how banks responded to the crisis — from managing immediate risks to accelerating digital services, working with regulators, and promoting financial access. Using real-world examples and data from around the world, it highlights important lessons learned and offers ideas for how banks can become more resilient and better prepared for future disruptions.
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