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September 10, 2025Turisticko poslovanjeOpen Access

The impact of management on employee satisfaction in hospitality establishments in the Republic of Serbia

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Survey shows communication transparency impacts employee satisfaction in hospitality, indicating areas for management improvement.

Employee satisfaction significantly affects service quality in the hospitality sector, and enhancing management practices can improve this satisfaction.
Survey data from 153 employees reveals that while teamwork is highly valued, communication transparency needs major improvements.
Analysis focuses on managerial practices impacting employee satisfaction in various hospitality establishments across Serbia.
Findings suggest that addressing communication and flexibility in management could enhance the work environment overall.

Šmugović et al. (2025) studied this question.

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