Navigating Conflicting Emotions: A Systematic Review of Emotional Ambivalence and Its Role in Adult Decision Making in Working Place

This study investigates the role of emotional ambivalence in adult decision-making within the workplace using a Systematic Literature Review (SLR) approach. Emotional ambivalence, defined as the coexistence of positive and negative emotions toward the same object or event, is explored as a disruptive factor in rational and affective decision-making. Ten peer-reviewed articles published between 2013 and 2023 were selected from 99 initial sources based on credibility and relevance criteria. The findings reveal that emotional ambivalence, emotional dissonance, and workplace incivility contribute to burnout, turnover intentions, and reduced work engagement. Social support, inclusive culture, and emotion regulation serve as protective factors. This study offers both theoretical and practical implications for organizational psychology and future mixed-methods research.