Factors Contributing to a Burnout and Coping Strategies of Administrative Personnel of a State University

This study focuses on the factors that contribute to burnout and the coping strategies of administrative personnel of a state university. The study examines employees lived experiences using a qualitative phenomenological approach in order to understand the social, organizational, and psychological aspects of burnout in higher education settings. Applying Creswell’s (2013) phenomenological methodology, data were gathered by conducting in-depths interviews with participants who were specifically chosen and they were then examined using thematic assessment. The study showed that the main causes of burnout were heavy workloads, poor of administrative assistance and lack of rewards and recognition. These variables were further impacted by demographic factors such years of experience, employment position, sex, and age. Participants experiencing role overload, diminished motivation, and emotional fatigue. Despite these challenges, they employed a ranged of coping strategies categorized into problem-focused coping, emotion focused coping and social support. The study underlines the significance of employee centered mental health program, work life balance and institutional appreciation. In order to improve well-being and job satisfaction, it suggests putting into practice focused treatments that recognize both intrinsic and extrinsic motivating demands and cultivate a positive work environment.