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September 10, 2025Indonesian Journal of Multidisciplinary Sciences (IJoMS)

Customer Satisfaction with BSI Mobile: A Review of Features, User Experience, and Security Among the People of Palembang City

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Authors

ARAdelia RamadhantiIndonesia University of EducationMPM. Rasyid Redho PratamaUniversitas Islam Negeri Raden Intan LampungDHDian HoridSriwijaya University

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Implication

Quantitative analysis shows user experience and security enhance satisfaction in BSI Mobile users.

Key Points

  • User experience and security significantly improve customer satisfaction at BSI Mobile.
  • Among 100 respondents, the study found no significant effect from product features on satisfaction levels.
  • Multiple linear regression and hypothesis testing revealed key insights on user satisfaction factors.
  • The findings suggest improvements in security and user experience could boost overall customer satisfaction.

Cite This Study

Ramadhanti et al. (2025) studied this question.

synapsesocial.com/papers/68c1bd4854b1d3bfb60eefb6https://doi.org/10.59066/ijoms.v4i1.1441
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