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September 10, 2025Open Access

The AI Referee: How Online Interventions Shape Incivility and User Engagement in News Discussions

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Authors

GKGeorgia KernellSNSoo Min Noh

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Overview

Observational analysis demonstrates reduced incivility but mixed effects on user engagement in online news discussions.

Key Points

  • Uncivil content decreased significantly following both automated interventions, enhancing comment quality.
  • Comments and commenters dropped after the first intervention but increased after the second, indicating varied user response.
  • An analysis of 39 million comments from Naver News utilized deep learning models to gauge incivility effectively.
  • The findings highlight that the reduction in incivility occurs across all users, irrespective of their prior commenting behavior.

Cite This Study

Kernell et al. (2025) studied this question.

synapsesocial.com/papers/68c1d60654b1d3bfb60f981chttps://doi.org/10.31235/osf.io/awh5m_v1
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Crisis of Civility? Modeling Incivility and Its Effects in Political Discourse Online2024 · 1 citations
  2. 2Prevalence of Online Political Incivility: Mediation Effects of Cognitive and Affective Involvement2024 · 2 citations
  3. 3Tackling (misleading) incivility online: a user-centric evaluation of different comment moderation strategies2025
  4. 4Silencing Online Incivility: Examining the Effects of Impoliteness and Intolerance in Online Political Discussions2024 · 12 citations
  5. 5Can we use automated approaches to measure the quality of online political discussion? How to (not) measure interactivity, diversity, rationality, and incivility in online comments to the news2025