Systematic review highlights how knowledge management improves crisis management during COVID-19, indicating the need for enterprise social networking systems.
Knowledge Management (KM) was an essential strategic resource during the Covid-19 crisis. KM has been crucial in guiding organizations to make strategic decisions on behalf of individuals. This paper aims to review the research on KM and COVID-19. Based on an empirical systematic review of research conducted, content analysis has been conducted for several peer-reviewed articles in the English language. Research findings, implications, and future research agenda are presented. The results indicate that deploying appropriate KM models and managing knowledge relevant to the COVID-19 epidemic enhances effective decision-making and enables crisis management. The findings stress the importance of using enterprise social networking (ESN) systems in times of crisis, especially during face-to-face restrictions
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Easa et al. (2025) studied this question.
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