Qualitative case study explores how AI enhances diversity and inclusion in HR, highlighting challenges.
This study examines the impact of digital transformation on diversity and inclusion (D&I) within Human Resource (HR) practices, focusing on how AI and data-driven tools enhance recruitment, performance evaluation, and employee engagement. Through a qualitative case study of HR departments in Indonesia, key findings reveal that digital tools reduce biases in hiring and foster a more inclusive work environment. However, challenges such as algorithmic bias and depersonalization of employee experiences were also identified, indicating the need for a balanced approach. This study contributes to understanding the practical applications of digital transformation in D&I, offering recommendations for HR departments to conduct regular audits of AI tools and adopt hybrid models that integrate both digital and human-centered practices. Future research should expand on these findings by exploring diverse cultural contexts and the long-term effects of digital HR practices on inclusivity. This research underscores the importance of ethical AI use and provides valuable insights for creating inclusive, diverse workplaces.
No takes yet. Share an insight, caveat, or question.
Novita et al. (2024) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: