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September 10, 2025Jurnal InfrastrukturOpen Access

Analysis of Customer Satisfaction Levels for the Development of Water Supply Systems

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Authors

HRHerawati Zetha Rahman

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Overview

Analysis measures customer satisfaction in drinking water services, indicating strong performance and public welfare.

Key Points

  • Sukabumi City residents report a customer satisfaction rate of 86.87%, indicating they are very satisfied with water services.
  • The research utilized Critical Performance Analysis to compare service quality against community expectations.
  • Data was gathered through area observation and questionnaires, alongside secondary data from municipal regulations.
  • High customer satisfaction suggests that the water supplier can maintain sustainable operations and improve public welfare.

Cite This Study

Herawati Zetha Rahman (2024) studied this question.

synapsesocial.com/papers/68c1e08c54b1d3bfb60fd9d6https://doi.org/10.35814/infrastruktur.v10i2.6744
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