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September 10, 2025

You Can't Manage What You Can't Control, And You Can't Control What You Can't Measure

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Identifying problematic aspects of public service quality control is essential for effective governance.
The article analyzes the impact of digitalisation and monitoring on public service quality and efficiency.
Exploring solutions for enhancing quality control can improve service delivery for citizens.
Government strategies must adapt to ensure accessibility and quality in public services, reflecting on existing laws.

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This article examines quality control issues in public services, proposing solutions for effective monitoring and certification.

Gulmira Dzhangaziyeva (2023) studied this question.

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