What type of study is this?

This is a Quantitative Study study (also classified as: Cross-Sectional Study).

Analysis of Online Registration Service Quality on the Satisfaction of BPJS Outpatients with the Mediation of Perceived Ease of Use at RSUD Ciamis

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Online registration service quality significantly influences patient satisfaction and perceived ease of use.
Satisfaction rates are positively affected by perceived ease of use, which serves as a mediator in the process.
A cross-sectional survey of 96 BPJS outpatients was conducted to gather relevant data for analysis.
Regular evaluations and patient education are recommended to improve digital health service quality and usability.

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Quantitative analysis shows online registration quality impacts satisfaction of BPJS outpatients, highlighting perceived ease of use as key.

Yulianti et al. (2025) studied this question.

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Quantitative analysis shows online registration quality impacts satisfaction of BPJS outpatients, highlighting perceived ease of use as key.