Quasi-experimental study shows that civility behaviour training enhances organisational citizenship among nurses, suggesting improved workplace interactions.
Background This study aimed to assess the influence of a civility behaviour training programme on organisational citizenship among nurses in the workplace and to explore various predictors of nurses’ knowledge, workplace civility behaviour, and organisational citizenship behaviour. Methods In 2023, a quasi-experimental study (one-group pre-test/post-test) was conducted. A convenience sample of 115 nurses was selected using the intervention method. The study was carried out at El-Sheikh Zayed Specialised Hospital, which is affiliated with the Ministry of Health and Population in Egypt. The self-administered questionnaires included (1) socio-demographic characteristics, (2) a questionnaire assessing nurses’ knowledge about civility behaviour, (3) a questionnaire assessing nurses’ levels of civility perception, and (4) a questionnaire assessing nurses’ levels of organisational citizenship behaviour (OCB) prior to the implementation of the training programme. Statistical analysis was performed using version 25 of SPSS. Results A total of 115 nurses were included, with a mean age of 36.24 ± 5.9 years; of them, 59.5% were men, and 55% had 5–10 years of experience. The chi-square test showed highly significant relationships between the citizenship behaviour of nurses and their educational level and attendance at training courses, with p -values <0.01**. Additionally, there were significant correlations between total knowledge, perception related to workplace civility behaviour, and citizenship behaviour at pre-intervention, post-intervention, and at 3 months follow-up. The correlation coefficients indicate strong positive relationships ( r = 0.569, r = 0.573, and r = 0.641) between perception and citizenship behaviour pre-intervention, post-intervention, and at the 3-month follow-up intervention, respectively. Conclusion The implementation of the civility behaviour training programme had a significant positive impact on the organisational citizenship behaviours of the staff nurses. In addition, the majority of staff nurses had a high perception of workplace civil behaviour and citizenship behaviour after the training programme.
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Elshahat et al. (2025) studied this question.
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