Emotional labor resources and hotel employee well-being: A conservation of resources theory perspective

Using Conservation of Resources theory, this study investigates the intricate relationships between hotel employees' emotional labour, well-being (mindfulness, job satisfaction, quality-of-life), and turnover intentions. A survey of 393 Korean hotel staff revealed that coping methods, proactive customer service, and service recovery work positively influence mindfulness and job satisfaction. Emotional regulation had negative effects. Comparative analyses uncovered key differences between low and high turnover risk groups. The findings emphasise the importance of cultivating a supportive work environment and the central role of job satisfaction in enhancing overall employee well-being. The study offers valuable insights for hotel managers to promote staff welfare and retention.