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September 12, 2025Applied SciencesOpen Access

SMS and Telephone Communication as Tools to Reduce Missed Medical Appointments

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The study found a significant drop in missed appointments from 18.55% to 7.01% after implementing the automated system.
A form return rate of 55.41% was observed, with highest engagement from patients aged 35–44.
Patient evaluation showed that over 93% found the automated system intuitive and satisfactory.
Challenges related to digital barriers were noted, highlighting the need for further research on patient engagement.

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Implication

Observational analysis reveals significant reduction in missed appointments in mental health patients, indicating enhanced attendance through automated reminders and support.

Cite This Study

Brancewicz et al. (2025) studied this question.

synapsesocial.com/papers/68d44f7331b076d99fa56a88 https://doi.org/10.3390/app15179773

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Implication

Observational analysis reveals significant reduction in missed appointments in mental health patients, indicating enhanced attendance through automated reminders and support.

SMS and Telephone Communication as Tools to Reduce Missed Medical Appointments

Key Points

Discussion

Implication

Cite This Study

SMS and Telephone Communication as Tools to Reduce Missed Medical Appointments

Key Points

Discussion

Implication

Cite This Study

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