Analysis of Delivery Service Rates Based on Postal Code and Type of Service at PT POS Indonesia KCU Purwokerto

The growth of public needs for fast, safe and affordable delivery services encourages PT Pos Indonesia KCU Purwokerto to continue to improve its competitiveness, especially in terms of service rates. This study aims to find out the delivery service rates mechanism and analyze the delivery service rates based on the postal code at PT Pos Indonesia KCU Purwokerto with a focus on Pos Express and Pos Regular services. The method used is descriptive with data collection techniques through interviews and observations. Rates are grouped by postal code prefix to determine zoning areas. The results showed that Pos Express is known to only be able to reach the island of Java so that the data is limited, pos regular the highest average rate was in zone 9 for the Sulawesi, Maluku and Papua regions while the lowest average rates was in zone 5 for the Central Java and Yogyakarta regions. PT Pos Indonesia KCU Purwokerto does not have the authority in terms of setting rates, but follows rates guidelines from the national head office. Thus, the postal code-based rate system implemented by PT Pos Indonesia is quite structured, but still has challenges in terms of logistics efficiency in reaching express services in areas outside Java.