Viewpoint presents a framework for enhancing social impact in human service systems, suggesting practical solutions.
Purpose The purpose of this paper is to present a scholar-activist framework for social impact based on wisdom-enabled business research. Humanity’s complex service systems are explored, encompassing interactions among customers, employees, colleagues, society and the planet. Design/methodology/approach The scholar-activist framework is based on three phases: designing collaborative wisdom into business research problems, redesigning service institutions to better serve humanity and co-designing social impact solutions for the human experience. Findings Humanity lives in service systems that fail to serve everyone well. Business schools and scholars are well-positioned to take a leading role in supporting wisdom-enabled business research that expands beyond serving profit-seeking organizations to serving the needs of human service systems. Social impact is presented as one of three human experience outcomes: reducing suffering, improving well-being and enabling well-becoming. Originality/value This paper presents an original synthesis of Transformative Service Research and ServCollab research to encourage scholar-activism for wisdom-enabled business research.
No takes yet. Share an insight, caveat, or question.
Raymond P. Fisk (2025) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: